Terms & Conditions

Your use of this Website and/or our services constitutes your agreement to the following Terms & Conditions. If you do not agree with these terms, please do not use this Website or our services.

Definitions

Client/Subscriber refers to any individual, business, or authorized agent engaging EcomDigitz for e-commerce, digital marketing, website, development, management, or related services.
Company/We/Our refers to EcomDigitz, located at 2500 Wilcrest, Suite 300, Houston, Texas 77042, United States of America.
You/Your refers to the client using EcomDigitz services.
Website refers to all pages, content, and services offered on ecomdigitz.com.
Order refers to any confirmed purchase of EcomDigitz services, whether placed by phone, email, online, or through another approved communication method.

Messaging Terms

By opting into the EcomDigitz Updates messaging program, you agree to receive SMS messages related to your account, project status, onboarding support, service updates, appointments, and other relevant service-related communications.

These messages are only sent to individuals who have become our customers or who have voluntarily provided their contact information and consented to receive communications.

We do not sell or share your mobile number with third parties for their independent marketing purposes.
You can cancel the SMS service at any time by replying “STOP”.
After sending “STOP,” you may receive a confirmation message confirming your unsubscribe request.
Following confirmation, you will no longer receive SMS messages from us unless you opt in again.
To rejoin, you may sign up again or provide consent through an approved EcomDigitz communication channel.

If you experience issues with the messaging program, reply with HELP where supported, or contact us directly at info@ecomdigitz.com or +1 833-602-6776.

Mobile carriers are not responsible for delayed or undelivered messages.
Message and data rates may apply.
Message frequency may vary depending on your account, project, or service activity.
For questions regarding your text or data plan, please contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy available on ecomdigitz.com.

Payment Terms

Payment for initial setup, onboarding, deposits, or mobilization fees must be made within the timeframe stated on the applicable invoice or service agreement.

For clients on recurring service or management plans, invoices may be issued according to the billing schedule specified in the applicable agreement.

Failure to pay an invoice by its due date may result in project delays, paused services, restricted access, or account suspension.

Non-payment beyond 30 days may result in interruption of services until all outstanding balances are paid.

If services remain paused for an extended period, reactivation or restart fees may apply.

Any additional project-related expenses or third-party costs approved by the client may be invoiced separately.

Service Start

Services will begin once the required onboarding process has been completed, necessary information or account access has been provided, and all required initial payments have been received.

Project timelines may begin from the date all required materials, access credentials, approvals, and payments have been provided.

Ownership & Intellectual Property

Unless otherwise stated in a separate written agreement, final deliverables created specifically for the client and fully paid for become the property of the client.

EcomDigitz retains ownership of its pre-existing materials, internal processes, tools, templates, software, methodologies, systems, know-how, and other proprietary resources used in delivering services.

Third-party materials, software, plugins, themes, licenses, stock assets, or platforms remain subject to the terms and licenses of their respective owners.

Automatic Renewal & Termination

Recurring agreements may automatically renew unless otherwise stated in the applicable service agreement.

Where a notice period applies, clients must provide written notice within the timeframe stated in their agreement.

The client remains responsible for all outstanding invoices and charges for services performed before the effective termination date.

Termination requests may be submitted through ecomdigitz.com, by email at info@ecomdigitz.com, or through another communication method approved by EcomDigitz.

Change Orders

Changes to the original project scope, strategy, functionality, platform, deliverables, campaign requirements, development requirements, or service specifications after approval may require a separate Change Order.

Additional work outside the agreed scope may result in additional fees and revised project timelines.

EcomDigitz will communicate applicable changes before beginning significant work outside the approved scope.

Refund Policy

Refund eligibility depends on the specific service purchased, the amount of work completed, resources allocated, third-party expenses incurred, and the terms of the applicable service agreement.

Once work has begun, completed work, consumed resources, setup fees, third-party costs, and delivered services may be non-refundable.

Where applicable, refund requests should be submitted in writing to info@ecomdigitz.com.

EcomDigitz will make reasonable efforts to address concerns and resolve service-related issues.

Platform Compliance

EcomDigitz makes reasonable efforts to perform services in accordance with the policies and requirements of applicable platforms.

However, third-party platforms, marketplaces, advertising networks, hosting providers, payment processors, social networks, and other external services operate independently and may change their policies, algorithms, systems, or requirements at any time.

The client remains responsible for ensuring that their products, services, business activities, content, claims, and account usage comply with applicable laws and third-party platform requirements.

Client Responsibilities

The client agrees to provide accurate information, timely feedback, approvals, content, credentials, product information, account access, and other materials reasonably required to perform the agreed services.

The client is responsible for maintaining appropriate access permissions and account security.

Delays caused by missing information, delayed approvals, incomplete content, access restrictions, or other client-side issues may affect project timelines and delivery dates.

The client is also responsible for reviewing and approving deliverables where approval is required.

Limitation of Liability

To the extent permitted by applicable law, EcomDigitz is not responsible for losses arising from circumstances outside its reasonable control, including:

Platform suspensions, restrictions, account terminations, or product removals resulting from third-party platform decisions.
Client actions, inaccurate information, unauthorized changes, or violations of third-party platform policies.
Changes to search engines, marketplace algorithms, advertising platforms, social media platforms, hosting environments, or other third-party systems.
Third-party outages, software failures, security incidents, hosting problems, payment processor issues, or service interruptions.
Loss of revenue, profit, business opportunities, data, or anticipated results arising from third-party systems or circumstances outside EcomDigitz’s reasonable control.
Indirect, incidental, special, or consequential damages to the extent such limitations are permitted by law.

The client agrees to use EcomDigitz services responsibly and in accordance with applicable laws, regulations, and third-party platform requirements.

No Guarantee of Results

While EcomDigitz aims to provide professional services and support client growth, we do not guarantee specific revenue, sales, rankings, advertising performance, marketplace performance, traffic levels, conversion rates, or other business outcomes.

Results may depend on numerous factors outside our control, including market conditions, competition, customer demand, platform changes, advertising costs, client participation, and third-party policies.

Third-Party Services

Our services may involve third-party platforms, software, applications, hosting providers, plugins, payment processors, advertising networks, or other external services.

EcomDigitz is not responsible for the availability, performance, pricing, policies, security practices, or changes made by third-party providers.

Clients may be required to maintain their own accounts, licenses, subscriptions, or payment arrangements with applicable third-party providers.

Confidentiality

EcomDigitz will make reasonable efforts to protect confidential client information provided during the course of a project.

Clients also agree not to disclose confidential or proprietary information belonging to EcomDigitz, including internal processes, strategies, pricing structures, systems, and proprietary materials, except where legally required.

Service Adjustments & Amendments

EcomDigitz reserves the right to update or amend these Terms & Conditions when necessary.

Updated versions may be posted on ecomdigitz.com with a revised effective date where appropriate.

Continued use of our Website or services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Contact Information

For questions regarding these Terms & Conditions, please contact:

EcomDigitz
Website: ecomdigitz.com
Email: info@ecomdigitz.com
Phone: +1 833-602-6776
Address: 2500 Wilcrest, Suite 300, Houston, Texas 77042, United States of America